with Our customer service department is open Monday to Friday from 09:00 to 17:00 hours.
Should you have any query or wish to amend your reservation, you should wherever possible: -
- E-Mail Holiday Express at telesales@holiday-express-group.co.uk or
- Fax Holiday Express on 01633 628 801 or
- in cases of emergency you can telephone Holiday Express on 08700 130 833
For enquiries regarding tickets, please note that tickets should be with you 7 days prior to travel. Where you have made a booking within 21 days of travel, you would normally have been given ticket on departure details. This is normal procedure and your tickets will be issued at the airport on quoting the reference number given to you at the time of booking.
Complaints Procedure
In the unlikely event that you need to make a complaint about your holiday, you must wherever possible attempt to resolve your issue with the representative in resort. If this not possible you forward your complaint in writing to Holiday Express within 35 days of your return.
As per the ABTA code of conduct, we will acknowledge your complaint and if necessary forward details to your tour operator. You should receive a reply within 28 days. Holiday Express will forward to you copies of all correspondence received from the tour operator.
Holiday Express
6th Floor Gwent House
Gwent Square
Cwmbran
NP44 1PL
Holiday Express Data Protection Statement
In order to make your booking and to ensure that your travel arrangements run smoothly, and in accordance with your requirements, we need to use the information that you provide and pass this on to your tour operator or other supplier.
This information may include your name, address, age and any special needs/ disabilities/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as tour operators, airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.
You should be aware that where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.
Where you provide sensitive information such as details of any disabilities or dietary/religious requirements, you consent to this information being passed on to the relevant tour operator/supplier etc. If we cannot pass this information on to these persons, it will not be possible to provide your booking.
Once your information is passed on to the supplier your travel arrangements, such as your tour operator, the use of the information will be subject to their own data protection policy. You may find copies of this policy within your brochure, it may be set out on your confirmation documentation, or you may request it from us.
Recording of telephone conversations for training purposes and to ensure that your booking is processed correctly, your telephone conversation with Holiday Express could be recorded. The conversations can also be used to clarify any queries that could arise concerning your booking reservation.
Holiday Express will have used the information that you provide in order to ensure that your booking is processed correctly.
Holiday Express may hold your information and use it to inform you of offers in the future.
If you do not wish your data to be used for any future marketing purposes, then inform Holiday Express that this is the case.
Holiday Express Privacy Policy
Our Commitment to privacy
Holiday Express and its owner Digital Travel Services Ltd is committed
to protecting the privacy of those using the Holiday Express web site
and the confidentiality of the personal information which our customers
provide us with. We use the information we collect to provide services
and to ensure that your booking is processed smoothly. Beyond that we
only use personal information if volunteered by you. Holiday Express
will never sell personal information or share personal information with
third parties unless these are involved to fulfill your holiday or
flight booking.
At Holiday Express we use the information we collect in the following ways:
When you place a booking through Holiday Express, we need to know your
name, e-mail address, delivery address, name(s) and number of
passengers, credit or debit card number and expiry date. This allows us
to book your holiday or flight and to keep you up to date on the
dispatch of tickets and payment progress. So that we can make the
experience with Holiday Express as good as possible and provide you
with over and above service, Holiday Express store with your consent
personal information and information about the booking and the use of
our services. With your consent we may also use your contact
information to let you know about enhancements to the site, special
offers and competitions. If you respond to a promotion or competition
we will ask for your name, address and e-mail address. This is so that
we can fulfill the promotion, notify competition winners and track the
popularity of our marketing activity.
Holiday Express will never sell personal information
Holiday Express will never sell personal information or share personal
information with third parties, unless these are involved to
fulfillment of your booking or without your consent. Our employees and
associated companies are obliged by us to respect confidentiality.
Your personal information is safe with Holiday Express
At Holiday Express, data security is one of our highest priorities and
we do our utmost to protect the data you provide. When you book online
or access your booking details, we offer the use of a secure server.
The secure server software (SSL) encrypts all information you input
before it is sent to us.
Phone call monitoring
During telephone enquiry and booking, we occasionally record the phone
call for training purposes only. Your conversation will not be passed
on to any other company or used for any other means except training.
Changes to Policy
All changes to the privacy policy in the future will be highlighted in
this section. This privacy policy v1.0 was last updated on 8th May 2001
Cookies
Cookies are small pieces of information that are stored by your browser
on your computer's hard drive. Holiday Express uses cookies to
recognise when you return to Holiday Express. Cookies also enable us to
gain information about the use of our services and to enhance our site
according to the preferences of our customers. Our cookies do not
contain any personally identifying information.
Should you have further questions regarding our privacy policy, please
refer by e-mail to feedback@Holiday Express Our customer service also
helps you if you need information about your data or if you would like
to have data corrected. If a change of our privacy policy should become
necessary you will always find the actual version on this page.
Holiday Express welcomes your questions and comments about privacy, please send e-mail to
feedback@Holiday Express.
Or our postal address is:
Holiday Express
Digital Travel Services Ltd.
6th Floor Gwent House,
Gwent Square
Cwmbran NP44 1PL
